With a wave of likely retirements coming, process mapping could help government agencies prepare now for staff turnover and the loss of institutional knowledge

Post-pandemic, consumer expectations for delivery of government services have shifted dramatically, leaving many agencies and organizations struggling to keep up.

How can government agencies and other public sector organizations best utilize the latest technology to encourage learning and development and promote workplace engagement?

As labor market conditions remain tight in 2023, managers in the public sector must find ways to increase worker efficiency to meet their organizational missions with smaller teams.

Here’s a novel concept: treat your employees like human beings.